Frequently Asked Questions (FAQ)

Do you sell new or used bicycles?

Pre-Bikes specializes in high-quality pre-owned bicycles. Each bike is carefully inspected before being listed for sale.

Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States.

Where do you ship?

Currently, we ship exclusively within the United States.

How long does shipping take?

Most orders are processed within 1–3 business days and delivered within 3–7 business days after shipment.

Can I return my bicycle?

Yes. We offer a 30-day return policy on eligible purchases. Please review our Return & Refund Policy for complete details.

Is return shipping free?

Yes. Approved returns within the United States qualify for free return shipping.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Are the bicycles inspected before sale?

Yes. Every bicycle is reviewed and inspected before being offered for sale to ensure it meets our quality standards.

What payment methods do you accept?

We accept major credit cards and other secure payment methods available during checkout.

Can I cancel my order?

Orders may be canceled before shipment for a full refund. Once an order has been shipped, it cannot be canceled, but it may qualify for return under our Return & Refund Policy.

What should I do if my order arrives damaged?

If your bicycle arrives damaged, please contact us within 48 hours of delivery at Support@Pre-bikes.shop and include photos of the package and item.

How do I contact customer support?

You can reach our support team by email:

Support@Pre-bikes.shop

We aim to respond to inquiries within 24 hours during business days.

Do you guarantee the exact condition shown in the photos?

We strive to provide accurate photos and descriptions of every bicycle. As our products are pre-owned, minor cosmetic signs of previous use may be present.

Is my payment information secure?

Yes. All payments are processed through secure payment providers using industry-standard encryption and security measures.

Why choose Pre-Bikes?

• Carefully inspected pre-owned bicycles

• Free U.S. shipping

• 30-day returns

• Secure checkout

• Dedicated customer support

• Competitive pricing

Still have questions?

Contact us anytime at Support@Pre-bikes.shop and we'll be happy to help.